Thank you very much for your feed-back, we take all our patients comments very seriously. I am sorry for this misunderstanding. In our booking system, you have the option to book a check-up appointment with one of the doctors, or a cleaning appointment with the hygienists. You have booked a check-up, and please know that this is an appointment for a regular examination that does not include a cleaning, or any other treatments. Also, while booking the appointment on-line, you have the possibility to leave us a message if you have any requests.
Once again I would like to apologize for the misunderstanding.
Yours Sincerely, Octavian Isac
