Ioana PUICESCU et Octavian ISAC

Dentiste - Hygiéniste dentaire - Hygiène dentaire - Blanchiment dentaire

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4.8/5.0 (584 ratings)
Reviews from our patients
4.8/5.0 (584 ratings)
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04 April 2016
Laura (4635) S.
01 April 2016
Keir (5443) A.
Alexandra is the best
30 March 2016
Neil (7640) K.
29 March 2016
Marc-Elian (6693) B.
Cleaning - scaling - polishing
27 March 2016
Aline (6514) B.
Dr Dawson was on time and very efficient
23 March 2016
Kim (7635) M.
23 March 2016
Olivia R.
From the beginning whilst waiting in the reception area to saying farewell and having treatment in between, Cressida could not have been more friendly and welcoming, readily giving impartial advice. Like good hairdressers, good dentists are hard to find. We are definitely staying put!
23 March 2016
Marianne (2208) M.
Cleaning - scaling - polishing
Pascale m'a proposé un petite brossette. Parfaite.
17 March 2016
Svetlana K.
The appointment started on time and went really well. Dr. Dawson is very professional, up to the point and extremely polite and easy to talk to. The Dictor made sure that I understand all medical terms and all required or suggested treatment. I will recommend this dental cabinet to my friends.
14 March 2016
Jean-Jacques (1410) E.
Tout s'esst bien passé, sans problème ! Merci !

Jean-Jacques EQUEY
14 March 2016
Patricia (4000) T.
07 March 2016
Andressa S.
03 March 2016
Susan (7352) S.
The cleaning was gentle but thorough.
29 February 2016
Michael (5755) A.
I had discussions by email ahead of the appointment with Dr Dawson about what treatment was needed (a repair to a broken filling).
I was directed to the online booking system by Dr Dawson. I used it to book my appointment, and I indicated in the 'comments' section of my booking that I needed a repair to a broken filling.
However when I arrived Dr Dawson seemed not to be aware of the background or the reason for the appointment.
I was told the repair could not be done that day because there wasn't enough time. Instead I was given a temporary filling.
I am very frustrated because I had indicated multiple times what was needed at the appointment, but the work was not done on the day. Only a temporary fix was done, requiring me to book another appointment.
Ioana PUICESCU et Octavian ISAC,  02 March 2016
I tried to contact you on Thursday to discuss your comments - I'm now on holiday so I will try again next week when I'm back but in the meantime let me say that I'm extremely sorry that you were annoyed by your experience. I did know that you were coming in because you had lost your filling and if it just been a case of popping in a new resin filling then the appointment time I had would have been sufficient. You had not been in for a while to see me so it was also necessary to do an X-ray which took some of the appointment time. As you are aware though the cavity in this tooth is deep and I had problems restoring it originally in 2014 so I thought it was important that I book you a longer appointment where I would be able to take the time to do the necessary preparation to the tooth and to make sure that a solid filling can be placed.

I would like to say again though, that despite my excuses I am upset that you were annoyed as I do value you and your family as my patients so sorry - and I'll do everything I can to make your next visit as pleasant as possible. Cressida.
29 February 2016
Mette (5887) S.
new dentist very thorough and took her time. Was a very good experience
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